Help
Answers below match the live storefront and APIs - not a future roadmap.
Account & sign-in
How do I create an account?
Use Sign up with email. We send a 4-digit code (valid 10 minutes) to verify the address before you get session tokens. You can also continue with Google, Facebook, or Apple when that provider is configured for this environment.
Social login sent me to a 404 or an error page.
Google and Facebook return to /oauth/{provider}/callback on this site (not the API host). Use the same origin you started from. Facebook apps in Development mode only work for testers listed on the app. Apple Sign In may post to the API first, then bounce back here.
I forgot my password.
Use Forgot password. We always respond the same way (no email enumeration) and email a 4-digit reset code if the address is registered. After reset, existing refresh sessions for that user are revoked.
Where do I change name, address, or password?
Sign in and open Profile. Shipping addresses live under Address. Password is a separate screen. Notification settings exist on the account area; in-app notification feed is not a live inbox yet.
How do I delete my account?
The API can deactivate an account (status=deactivated) if you supply the password. That does not anonymize orders or wipe profile data, and there is no Delete account button on this storefront yet. OAuth-only accounts (no password) cannot use that endpoint. Email support and we will help. Full GDPR-style export/erasure is not shipped.
Shopping & cart
Do I need an account to buy?
No. Guest checkout uses a separate cart token in this browser. If you sign in later, only cart lines you had selected are merged into the account cart.
Why didn’t everything in my cart get charged?
The cart works like a marketplace basket: you tick the lines you want to pay for. Checkout and coupons apply to the selected lines, not necessarily the whole cart.
Where are Saved / favorites?
Open Saved. Signed-in favorites sync to your account. Guests keep favorite IDs in this browser only.
What does following a store do?
Signed-in customers can follow a supplier from the store page. Follows show in the Saved area. Recently viewed products are stored when you open a product page.
How do languages work?
English is the default (no prefix). Vietnamese uses /vi/…. OAuth callbacks stay at /oauth/… without a locale prefix on purpose.
Orders, cancels & returns
How do I see my orders?
Signed-in customers use Profile → Orders. You can confirm received and, when the status allows, request a cancel or a return. Guest shoppers should keep the confirmation email; the order detail pages currently require a session, which is a known gap if you paid as a guest.
Can I cancel an order?
From the order page, use cancel request when the order is still in an eligible status. The platform records the request; fulfillment depends on how far the seller has gone.
How do returns work?
After an order is in a returnable status (typically delivered / received), open the order and request a return with a reason. The seller reviews it. This is not an instant refund. Keep products unused when you can; beauty items may have hygiene limits the seller applies.
When can I review a product?
After you purchased and marked the order received. Reviews are held for moderator approval before they appear on the product page.
Payments
Which payment methods exist?
At checkout you may see card via Stripe, PayPal, and cash on delivery (COD), depending on configuration. Card numbers are entered in Stripe’s form - SpacePOS does not store full PAN/CVC on our servers.
Can I save a card on file?
The Wallet screen is hidden behind a flag and is not offered by default. Do not enter card details anywhere except the Stripe or PayPal checkout dialogs.
How do coupons work?
Apply a code on the cart or checkout. It attaches to the current cart. Removing or changing lines can change whether the coupon still applies.
Selling on SpacePOS
I want to sell on SpacePOS.
This storefront is for shoppers. Create a seller account on the console (spaceposadmin.minno.vn), complete supplier onboarding, and wait for approval before listing. See Become a supplier.
Still stuck?
Email us with your order number or the email on the account.